DFW Emergency Water Shut-Off Directory
Find your city's emergency water utility contacts and learn how to shut off your water fast. Bookmark this page or print it for your home emergency binder.
How to Shut Off Your Water in an Emergency
Locate Your Main Shut-Off Valve
Usually found near the water meter (at the street), in the garage, or near the water heater. In Texas, it's often in a covered box near the curb.
Turn the Valve Clockwise
Use a wrench or shut-off key to turn the valve clockwise (right) until it stops. For ball valves, turn the handle perpendicular to the pipe.
Verify Water is Off
Open a faucet to confirm no water flows. If water continues, you may need to shut off at the meter (requires a meter key).
Call for Help
Contact your water utility if you can't locate or operate your shut-off. For water damage, call a restoration professional immediately.
Water Utility Contacts by City
Click on any city to see full contact details. All phone numbers are for municipal water departments.
Prosper, TX
Collin/Denton County
24/7 emergency line available. Water meters typically located at street curb.
Celina, TX
Collin/Denton County
After hours emergencies dispatched through Police Department.
Melissa, TX
Collin County
Newer developments may have individual shut-offs in utility boxes.
Anna, TX
Collin County
Emergency dispatch available 24/7 through Anna PD.
Princeton, TX
Collin County
Water meters located at front property line in most areas.
Rockwall, TX
Rockwall County
24-hour emergency utility line. Larger city with dedicated response.
Heath, TX
Rockwall County
Some areas served by Rockwall County water district.
Fate, TX
Rockwall County
Rapidly growing - newer developments have modern shut-off systems.
Royse City, TX
Rockwall County
Emergency line through Police Department after hours.
Forney, TX
Kaufman County
Large service area - confirm your provider if outside city limits.
Wylie, TX
Collin County
North Texas Municipal Water District member.
Murphy, TX
Collin County
Compact city - most homes accessible within minutes.
Sachse, TX
Collin/Dallas County
Part of NTMWD system - excellent water pressure throughout.
Lucas, TX
Collin County
Rural character - some properties on well water (check your source).
Fairview, TX
Collin County
Primarily residential - quick response times typical.
Lavon, TX
Collin County
Near Lavon Lake - monitor for flooding during heavy rains.
Little Elm, TX
Denton County
Lake community - higher humidity affects drying times.
Aubrey, TX
Denton County
Rapid growth area - verify water provider for newer developments.
Argyle, TX
Denton County
Some areas served by water supply corporation - check your bill.
Gunter, TX
Grayson County
Small town - many properties on well water with private shut-offs.
Van Alstyne, TX
Grayson County
Growing community - downtown and newer areas on city water.
Howe, TX
Grayson County
Small community - limited after-hours availability.
Don't See Your City?
We serve all of North Texas. Call us and we'll help you locate your water shut-off and dispatch help immediately.
(800) 593-1231Pro Tips: Be Prepared Before an Emergency
Locate Your Shut-Off Now
Find your main water shut-off valve before an emergency. Label it clearly so anyone in your household can find it.
Get a Shut-Off Key
Buy a water meter key from any hardware store ($10-15). Keep it with your emergency supplies.
Print This Directory
Add this page to your home emergency binder. When water is flooding your home, you won't have time to search online.
Water Damage Emergency Right Now?
Shut off your water, then call us immediately. We respond 24/7 throughout North Texas.