Introduction
DFW Restore Guys ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our water damage restoration referral services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out contact forms or request estimates
- Call our phone number
- Send us emails
- Subscribe to our communications
This information may include:
- Name
- Phone number
- Email address
- Property address
- Description of water damage situation
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent
- Referring website
- Geographic location (general area)
How We Use Your Information
We use the information we collect to:
- Connect you with licensed and insured water damage restoration professionals
- Respond to your inquiries and provide customer service
- Send you information about our services (with your consent)
- Improve our website and services
- Analyze website usage and trends
- Comply with legal obligations
Information Sharing
We may share your information with:
- Restoration Professionals: We share your contact information and damage details with licensed contractors in our network to facilitate service.
- Service Providers: Third parties that help us operate our website, process data, or provide services on our behalf.
- Legal Requirements: When required by law or to protect our rights and safety.
We do not sell your personal information to third parties for marketing purposes.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These may include:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
- Marketing Cookies: Used to track advertising effectiveness
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Phone: (800) 593-1231
- Email: info@dfwrestoreguys.com